Terms & Conditions
LJ Hooker Batemans Bay, PO Box 419, BATEMANS BAY, NSW 2536 PH: 02 4472 6455.
OFFICE HOURS: Monday - Friday 9:00 am – 5:00 pm and Saturday 9:00 am – 5:00 pm
HOLIDAY ACCOMMODATION BOOKING CONDITIONS
Please take a few moments to read the following LJ Hooker Batemans Bay & Malua Bay conditions of letting.
Notice: We do not accept Schoolies bookings in any of our properties - NO EXCEPTIONS. If you breach this we reserve the right to refuse to honour any booking made by you and or on your behalf and to evict you immediately from the premises if deception is established. Please be aware a refund will not be given in these situations.
a) A deposit of 50% of the total cost of your booking plus the non-refundable $119 (incl. GST) booking fee is required upon reservation to ensure that your booking is confirmed. Payment of the deposit indicates acceptance of the terms & conditions. Please note we reserve the right to cancel any booking that we find contravenes any of our terms and conditions.
b) Payments can be paid by bank cheque, direct deposit, online via SecurePay (but please note using this method incurs a 2% surcharge), EFTPOS or credit card (VISA or MASTERCARD ONLY). Personal cheques that are dishonoured will incur a dishonour fee.
c) With high demand in peak periods (December/January) balances of payments are required to be paid by 5:00 pm October 31st.
d) If for any reason your payments are not received by the due dates, LJ Hooker Batemans Bay & Malua Bay reserves the right to cancel your booking and apply appropriate cancellation charges (see clause 4 cancellation conditions).
e) Personal cheques will not be accepted within 7 days prior to arrival.
f) Keys will not be given out unless full payment has been made.
g) Tariffs quoted are correct at time of printing and are subject to change without notice.
h) In the case of refurbishment of holiday properties, rental rates may be subject to increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will offer you alternative accommodation if possible. If Guests choose to relocate to an alternative property, if the new property is of greater value than the original property booked, the extra cost will be at the guests’ expense.
i) With the high demand of Christmas re-bookings, LJ Hooker Batemans Bay & Malua Bay would appreciate if you could make your re-bookings during your present occupancy and confirm with the required deposit.
2) Security deposits/SecurePay
a) Credit card details will be utilised as a security bond.
b) All credit card details will be destroyed after final inspection of the property, if no claims are to be made. If you entered this information online, your credit card details will expire after 14 days.
c) LJ Hooker Batemans Bay & Malua Bay reserves the right to make claims on the security bond if the terms & conditions are not met in accordance and compliance with the terms, your rental contract, and any applicable laws and regulations (including the Australian Consumer Law), resulting in loss, extra cleaning, damage, expense of inconvenience.
d) A guest credit card authorisation form (CCA) is required to be completed at least 7 days prior to all bookings. All security bonds are required at the same time as the final payment. As these properties are privately owned, the owner reserves the right to request a different amount for a bond.
e) Your credit card details will be retained by this office to cover any damages and extra cleaning costs. In the event that the property has been either damaged, whether such damage is wilful or not, or left in an excessively dirty or untidy state in the sole and absolute discretion of the agent or its employees the agent may without reference enter a debit on the credit card (or not refund full security bond) in the event that the terms & conditions are broken. You will be advised via email with an explanation of all losses or expenses charged and a tax invoice after we receipt the payment. Extra charges will occur for: Damages, breakages, extra cleaning, missing/stolen inventory, lost keys, excessive use of internet/phone, rubbish not taken to external bins, external bins not placed out on the kerbside on departure, excess rubbish not removed from the property, dishes not washed, dishwasher not emptied, fridge contents not emptied, furniture not returned to its original position or the BBQ not scraped down after use, and will be determined based on the extent of the issue.
3) Guest responsibilities
a) Guests may only park vehicles in the designated areas.
b) The property must not be used for unlawful purposes.
c) Guests must comply with the by-laws, rules and regulations of the Body Corporate property (if applicable) and any reasonable direction of the operator. The booking will be terminated if any guest fails to comply after receiving a warning.
d) All guests must conduct themselves in a proper manner so as not to cause a nuisance, including excess noise, or interfere with the use or enjoyment of the property for other occupiers or neighbouring properties. Unruly, loud or offensive behaviour will not be tolerated. If complaints are received, you will be asked to leave the property IMMEDIATELY with no refund of monies. If our staff, the police or our security guards are called to the property to deal with complaints or to give you a warning – a fee of $300 will be charged. For the purpose of this term, noised disruption includes loud behaviour of any type that disrupts the peace and quiet of others, intrusive and abusive language, loud music or any other sounds affecting other residents, that is audible outside the boundaries of the property.
e) We have a strict no party policy. Only the guests staying at the property are allowed to be present at the property. If you wish to have visitors in addition to the guests, you must advise us in writing prior to your stay and ensure you receive written permission. Parties and Functions are strictly prohibited unless the property is designated ‘Functions accepted’ and notification by the guest is verified. Immediate termination of the booking without refund may result.
f) It is the guests’ responsibility to maintain the cleanliness of the property during the lease period.
g) Smoking inside all properties is prohibited. Guests must discard cigarette butts into the rubbish bins. Cigarette butts discarded into garden beds may incur an additional charge for cleaning.
h) Children must not jump on beds. Damage resulting from children jumping on beds will be at the cost of the guest.
i) Departing guests must leave the property clean & tidy. This includes emptying the rubbish bin, washing and drying all dishes, emptying the dishwasher, emptying and cleaning of the refrigerator, oven/griller & microwave, cleaning of the BBQ, leaving the beds neatly folded back, turning off the lights & cooling/heating appliances.
j) The cost of a standard clean is included in the tariff charged. LJ Hooker Batemans Bay & Malua Bay reserves the right to recover any costs above the standard clean from guests at or following a departure.
k) Council rubbish bin collection occurs weekly for general waste (red topped bins) & fortnightly for recycling (yellow topped bins) our staff will notify you of collection day upon check-in. Please place bins on the kerb the evening before, face out for collection. Additional services can be arranged through our staff at cost. A fee will be charged if any excess rubbish has to be removed. If it is a bin night during your stay, please put the bin out on the kerb. Bin collection dates notification is located in the guest compendium. You must take any excess rubbish that does not fit in the provided bins when you leave. You will be charged the tipping fee and time if excess rubbish is left at the property plus the processing fee of $25.
l) No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agent or owner’s controls. No responsibility is taken for guests’ property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
m) All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage due to neglect in this area.
n) Damage to the property or its inclusions by guests or their visitors, other than fair wear and tear, must be reported to our holiday rental staff as soon as possible and arrangements made to pay for the cost of repair or replacement.
o) Furniture is not to be moved around. Items are not to be moved from room to room or property to property. A fee will be charged should these occur.
p) Should any native animals (frogs, snakes, possums etc) cause concern in the property, please notify our holiday rental staff.
q) Should a guest lock themselves out of the property a $50 call out fee is applicable. If there is no agent available afterhours you will have to contact a locksmith and pay them directly for the service at your own cost, there will be no re-imbursement for this.
r) No more than the registered number of guests is to occupy the premise, as each holiday property is equipped for a specific number of guests. It is against NSW Dept of Health regulations for more persons to occupy a property than there are beds to accommodate them. No mattresses, tents, caravans or more cars than the property accommodates are allowed to be brought onto the property. If the property is reported to be overloaded, the booking will be terminated and guests will be asked to vacate with no refund made.
s) Strictly no tents or caravans are permitted on the property.
t) Any areas designated as private by the owners are strictly out of bounds.
u) Please do not leave the BBQ gas bottle empty on departure. If it runs out while using it please take to a swap and go service (found at most service stations) and purchase a full bottle, keep your receipt and drop at office for reimbursement. The reimbursement will be made via cheque sent out in the mail. Please note, if you do not provide your receipt, we will not be able to issue a refund.
v) A description of the property and its inclusions is as accurate as possible. Without prior inspection, no guarantee can be given that a property will satisfy guest’s expectations.
a) If a guest cancels a confirmed booking up to 60 days or more prior to commencement, the deposit will be returned less a $119 incl. GST booking fee. Note the initial booking fee is non-refundable. This policy does not apply for bookings commencing during Peak season. If a guest cancels a confirmed booking up to 90 days prior to commencement in Peak season, the deposit will be returned less a $119 incl. GST booking fee. Note the initial booking fee is non-refundable
b) If a guest cancels a confirmed booking within 30 days prior to commencement, no refund shall be made unless the premise is re-let for the total period of the proposed occupancy. Note the initial booking fee is non-refundable. This policy does not apply for bookings commencing during Peak season. If a guest cancels a confirmed booking within 90 days prior to commencement in Peak, no refund shall be made unless the premise is re-let for the total period of the proposed occupancy. Note the initial booking fee is non-refundable.
c) No refund is made on the unused portion of rent, if guests vacate the property prior to their departure date.
d) In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply.
e) Due consideration will be given, in consultation with the owner, to any cancellation at any time occasioned by exceptional circumstances. We may be able to transfer your booking to different dates or reduce the stay at our discretion (only one change will be allowed per booking). A transfer fee of $75 will be payable plus a further booking fee for the new booking.
f) We recommend travel insurance which can protect you in the event that there are unexpected changes to your travel plans or in the event that a natural disaster occurs and for any reason you are unable to get to your destination.
Bookings cancelled by the agent due to establishing that the guests contravene any of our terms and conditions or are a ‘Schoolies’ group are not refundable. To avoid loss of your payment please follow our Policy regarding No Schoolies Bookings.
5) Change of property/dates
a) For a change of accommodation dates, subject to availability.
b) For a change of property, less than 60 days prior to arrival and 90 days prior to arrival in Peak season, Cancellations Clause 4 applies.
c) No fee will apply to extend the dates of your holiday booking; however, this is subject to availability.
6) Arrival/departure times
a) Arrival time is from 2:00 pm on the day of arrival (Peak season bookings check in is 4:00 pm NO EXCEPTIONS) and departure time is strictly 10:00 am on the date of departure. Extended stays may be permitted, if available, and prior arrangement has been made. A fee may apply for late departures if no prior arrangements are made.
b) On departure the keys must be returned to the office. For after hour departures, a key slot is next to the door on the second office on Beach Road.
c) Keys are to be collected from our office on arrival. Our office is open Monday to Friday 9:00 am-5:00 pm, Batemans Bay is open Saturday 9:00 am-5:00 pm.. If you intend to arrive after hours, please call our office prior to your arrival to make alternative arrangements.
a) All properties are fully self-contained. LINEN IS NOT INCLUDED (sheets, pillowcases, towels & tea towels), unless otherwise stated in the advertised description.
b) Additional cleaning services and linen hire can be arranged at a reasonable cost, including any special requirements (BBQ, cots, highchairs, etc) at the time of booking. Please contact http://www.blissfulbedding.com.au
c) Linen must be used on all beds.
a) Pets are not permitted on the premise unless the property is designated ‘Pet friendly’.
b) Upon departure of these properties all dog droppings must be removed from the premise and disposed of properly. If this does not occur a cleaning fee may be charged to the guest.
c) If pets, which have been approved, are found inside the premise, the booking will be terminated and the guests will be asked to vacate with no refund made (unless there has been prior approval from the owner or agent).
d) If pets, which are unapproved, are found on the premises, the booking will be terminated and guests will be asked to vacate with no refund made.
e) Any pest control required as a result of a pet inside and/or on the premise will be charged to the guest.
a) All holiday properties under LJ Hooker Batemans Bay & Malua Bay management are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or LJ Hooker Batemans Bay & Malua Bay to compensate or discount.
b) LJ Hooker Batemans Bay & Malua Bay will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavours to repair, replace or hire an alternative will be undertaken.
c) If a situation arises which we have no control, LJ Hooker Batemans Bay & Malua Bay reserves the right to move guests to alternative accommodation (subject to availability) at their discretion or at the direct instruction of the property owner. If this is the case, we will notify all guests as soon as possible and make every reasonable effort to make sure that they are satisfied with their new address.
d) Should a tradesperson be sent out upon a guest’s request to carry out a repair that was unnecessary, the cost of the callout will be at the guests’ expense.
e) Guests must inform our office immediately if the property is not clean, otherwise they are deemed to have accepted the property in the condition of arrival. If a property is reported as stale (dirty), LJ Hooker Batemans Bay & Malua Bay reserves the right to have the property cleaned ASAP, if not within a reasonable time the guests shall have the option to relocate. If guests choose to relocate to an alternative property, if the new property is of greater value per week than the old property, the extra cost will be at the guest’s expense.
f) Left items – if requested we will endeavour to recover and return items inadvertently left in a holiday property, but we take no responsibility for the recovery or return of these items. Postage and packaging and the cost of sending out a staff member to search for the item will need to be paid in advance, a minimum cost of $25 incl. GST applies, this is at the guests’ expense. Low value items will be held for claiming, if returned to our office, for a maximum of 2 weeks and if not claimed will be disposed of.
g) LJ Hooker Batemans Bay & Malua Bay may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.
h) If the occupancy ends or the lease is terminated, guests must immediately vacate the property. LJ Hooker Batemans Bay & Malua Bay is authorised to do whatever is required to enforce the eviction of any guest and removal of guests’ property.
10) Properties for sale
a) When a booking is made, the deposit is accepted for the owner at the time. If the property is for sale and the ownership changes before your holiday, we cannot guarantee that the property will remain available. A full refund will be provided if this is the case.
b) We cannot accept responsibility for decisions made by the new owner.
c) If a property is sold, guests will be notified, allowing suitable time to organise alternative accommodation.
d) If a holiday property is listed for sale while guests are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective buyers at mutually convenient times, by appointment.
a) LJ Hooker Batemans Bay & Malua Bay has endeavoured to maintain the accuracy of the content with their websites. However, from time to time aspects of the content may be out of date. Certain information is provided by others including, owners, and for that we accept no responsibility for its accuracy.
b) LJ Hooker Batemans Bay & Malua Bay acts as the letting agent on behalf of the owners and in accordance with the owner’s instructions. LJ Hooker Batemans Bay & Malua Bay reserves the right to take appropriate remedial action and/or seek compensation for any serious breach of these conditions of letting.
c) The booking has been made in good faith by the agent but may be subject to change as may be notified to the agent by the owner prior to the commencement of your booking. The agent cannot accept responsibility for actions taken by the owner of the premises. Every reasonable endeavour will be made to offer alternative accommodation should this occur.
A tenancy can be terminated if a material term or condition of this agreement is breached. The agent reserves the right to refuse any booking in the interest of the landlord. LJ Hooker Batemans Bay & Malua Bay reserves the right to add you to the Bad Books Register should you breach any of these conditions.